Last step, then nothing happens
You are on the last step and the screen will not move. That step waits for your email confirmation. If nothing changes after a refresh, the confirmation is still outstanding.
Imperial Casino: register once, know each check before you start
Most players worry that a missing document will freeze their account later, so here is what gets checked and when.
- Only 18+ players
Registration is open to players aged 18+ only. - Checked by first withdrawal
Photo ID, proof of address and a payment card image are checked. - Start with A$14
The minimum deposit is A$14.
Registration path
In what order do the steps run?
Our form asks for the details your ID shows, so the checks match.
Dead inbox versus live one
You pick the e-mail address and password here. Use an address you check daily, because the confirmation link and any password reset arrive there.
Fewer questions from support
Your name, date of birth and address must match your photo ID exactly. Choose Australia as country and A$ as currency. A mismatch can hold up the document check.
Read first, tick second
You reach the terms next, so read them before accepting, then confirm you are 18+. Only tick what is true, because a wrong answer here can stall your sign-up.
Know before you start
Eligible players sign up once, not twice
The usual worry is being turned away after the deposit, so check these terms first.
| Condition | Applies here |
|---|---|
| Age at sign-up | Players aged 18+ |
| Country of residence | Residents of Australia |
| Accounts per person | Each player holds one account |
| Name and birth date | Exactly as on photo ID |
| Account currency | Australian dollars (A$) |
| First deposit | A$14 minimum |
Open your Imperial Casino account once, correctly
Useful before you sign up, or when your sign-up stops partway through the steps.
Can I switch from phone to computer?
You are finishing the sign-up on a phone during a commute, and you want the same account on your computer that evening. Imperial Casino works in the mobile browser and in its iOS and Android apps. On a computer, you sign in with the email address and password you chose. If the password slips your mind, a reset link goes to that email address and restores access without a new account. Keep the inbox reachable on both devices, because the confirmation message arrives there.
Documents and the 33-hour review
Your account is open, but it is not yet cleared for cash out. Identity checks have to be finished before your first withdrawal at the latest. You send photo ID, proof of address and a payment card image. The review usually takes 33 hours. Imperial Casino N.V. operates under licence OGL/2007/2303/835 from the Gaming Control Board Curaçao, and that licence requires these checks. Meanwhile, deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion are yours from the first day. For support beyond the tools, Gamblers Anonymous Australia runs peer meetings across Australia.
Offer picked at first deposit
You may be tempted to start again with a fresh sign-up. Duplicate accounts get closed, so a second sign-up cannot replace the first. This account is for players living in Australia, and it runs in A$. The welcome offer comes after registration, and you pick it in the cashier when you make your first deposit, which starts at A$14. Read that offer's terms before you confirm the deposit, because the offer attaches to that deposit.
What to have ready
Gather these before you start, so the steps run without a pause.
- Email address for your login
- Password you can remember
- Photo ID, clear and readable
- Proof of address document
- Payment card image
Six payment routes
Which route suits a first top-up?
Your first deposit starts at a minimum of A$14, and the methods below are the ones this casino accepts.
| Payment options | Minimum deposit | Maximum withdrawal | Count the minutes |
|---|---|---|---|
| Maestro | A$28 | A$83,600 | Typically 64 hours |
| Paysafecard | A$14 | A$83,600 | Paid out in 8 minutes |
| Neteller | A$14 | A$83,600 | Usually within 8 minutes |
| Jeton | A$14 | A$83,600 | Typically 8 minutes |
| Google Pay | A$14 | A$83,600 | Typically 8 minutes |
| POLi | A$14 | A$83,600 | Paid out in 8 minutes |
Access desk
From stuck screen to next step
Support is open from 7 AM to 10 PM every day, by live chat, phone on +61 66 814 4461 or email to [email protected]. Outside those hours, use email and do not start a second sign-up while you wait.
Exact error message
Live chat suits a stall during sign-up because you can ask while still on the screen. Keep the exact error message ready for the agent.
Repeated failed attempts
When a fault keeps returning, write to [email protected] so there is a written record. Include the date, time and device of each failed attempt.
Reset link, not restart
Access problems need the address you registered with, because the reset link is sent there. Check you can still open that inbox before you write in.
Fixing sign-up
Fix the problem without a second account
Imperial Casino keeps one account per player, so each fix starts with the account you already have.
Name or birth date mismatch
You notice a typo in your name or date of birth. It is easy to miss during sign-up, and it surfaces when the document check does not match your photo ID.
Why won't my sign-up go through?
You try to sign up or log in and get refused. A BetStop self-exclusion may be the cause, and it runs at least 3 months and cannot be shortened.
Identity review
What the casino asks for later
The Gaming Control Board Curaçao licence requires these checks, and each review takes thirty-three hours to finish.
| Document | What it confirms |
|---|---|
| Photo ID | Who you are, name and birth date · Ahead of the first cash-out |
| Proof of address | Your home address as registered · Same review as the photo ID |
| Payment card image | The card you deposit with belongs to you · Before any card payout |
Answers beyond the registration form
Worried a check will block your first deposit? The check comes later, before any withdrawal.
Start chatWhat happens to my welcome offer once I sign up?
Finished signing up? The welcome offer follows registration, so it becomes available as soon as your account is open. It is tied to your first deposit, which you make when you are ready.
What happens after I send my ID and proof of address?
Wondering what the checks involve once you have registered? You send a photo ID, proof of address and a payment card image, and the check takes 33 hours. Imperial Casino N.V. runs these checks under its Curaçao licence, and they must be complete before your first withdrawal.
How long before I can switch my account currency?
Thinking of a different currency later? Your account runs in Australian dollars, A$, from the day you open it, and every balance, deposit and withdrawal stays in that currency. Support is open 7 AM to 10 PM daily, by live chat, phone or email.
Where is Imperial Casino licensed and who holds the licence?
Wondering who runs the site? The operator holds licence OGL/2007/2303/835 from the Gaming Control Board Curaçao. The company is registered in Curaçao under number 172886, at Heelsumstraat, Willemstad, and was established in 2007.
Do I need to be 18+ to open an account?
Unsure whether your age qualifies? Registration is for players resident in Australia who are 18+, and you confirm your age during sign-up. Younger players cannot open an account, because 18+ is the legal age on this site.
Do I have to deposit money to finish signing up?
Wondering whether money has to go in first? No deposit is needed to finish registration. The smallest first deposit is A$14, and you can make it whenever you are ready to play. If sign-up stops, return to the same account, since a second one would be closed.
What happens when I make my first deposit to get the offer?
Reaching your first deposit? You choose the welcome offer in the cashier at that point, as part of the payment itself. Nothing else has to be entered on the site to receive it.
Newly registered and before any deposit
Just finished signing up? You can set limits straight away. Call the National Gambling Helpline on 1800 858 858, open 24 hours a day. Gamblers Anonymous Australia runs peer support meetings, and BetStop, operated by the Australian Government (ACMA), is the national self-exclusion register.
- Cooling-off period
- Self-exclusion
- Deposit limits